Product Information FAQs

If you create an account when placing an order, you can easily view the order details by logging in.

If you check out as a guest, you will not be able to view your order information by logging in. However, if you decide to create an account in the future, unfortunately, we will not be able to associate your visitor orders with the new account. If you have any questions or concerns, please feel free to let us know!

We understand that plans can change and you may wish to cancel your order before it ships. We are here to help and aim to make this process as smooth as possible. If you have not yet received a shipping notification, please contact us via our contact page as soon as possible; our customer service team will assist you with the cancellation and process your refund.

However, if you have already received a shipping notification and your order is in transit, we are unable to cancel it. In this case, you will need to follow the return process after receiving the order. We would be happy to assist you with this and guide you on how to return your purchase.

There is no need to worry about taxes and duties on your order! We will handle everything for you. Your order will ship from our office in China. Taxes and duties may vary depending on the destination country and the type of items ordered. If applicable, any additional taxes or duties will be calculated and displayed at checkout before you enter your payment information. This way, you can be confident that the amount you pay for your order is the final total.

This ensures a hassle-free shipping experience and eliminates the need for any additional customs fees upon delivery.

This issue is typically caused by authorization charges from your bank. Some banks or card issuers—particularly those issuing debit cards—sometimes struggle to accurately display pending authorizations. This can result in a charge appearing twice simultaneously: once as the actual charge and again as an authorization. An authorization is a security measure banks use to ensure there are sufficient funds in the customer's account to cover the transaction before it is fully processed.

With the rise of mobile banking, customers frequently check their statements via mobile devices. Unfortunately, most mobile banking apps struggle to display authorization information accurately, and these authorizations may remain visible on mobile statements longer than expected. For this reason, we always recommend viewing the full desktop version of your statement or obtaining a paper copy directly from your bank.

It is also worth noting that these authorizations can appear for orders that were not successfully completed at checkout. If you attempted to check out multiple times, you might see an authorization charge for each attempt; this is expected behavior and a standard security measure employed by banks.
In all cases, this issue usually resolves itself within 2 to 5 business days, and any funds held for authorization will be released back into your account.

However, if you still believe there is an error regarding the amount charged, please send us a statement—obtained from your bank's desktop website or directly from the bank—that clearly shows the charges related to the order. Please redact or obscure any other information contained in the statement.

We are sorry to hear you are experiencing issues with your payment. You might want to try the following:

* Try using a different device or browser—this can sometimes resolve the issue.

* If your card payment fails, you can try using the PayPal option. Please note that you do not need a PayPal account (or to create one); simply enter your card details as usual.

If you continue to experience problems, please feel free to contact our team; we would be happy to assist you.

We apologize, but due to regulations regarding banking data in China, we are unable to accept orders by phone.

Subscribe to our newsletter to receive exciting updates, exclusive offers, and special discounts—don't miss out on anything! Signing up is quick and easy: simply locate the "Newsletter" section at the bottom of the page, enter your email address, and click the "Subscribe" button.

Add items to your cart: Browse our website and click the "Add to Bag" button to add the items you wish to purchase to your cart.

View your cart: Once you have selected your items, click the shopping cart icon or the "Cart" button in the top right corner to view your cart details.

Proceed to checkout: On the cart page, you will see a list of your selected items. Review the item details, then click the "Check Out" button.

Enter discount code: On the right side of the checkout page, you will see an input field labeled "Discount code"; please enter your code there.

Apply discount: Enter or paste your discount code into the field. Double-check to ensure it is correct, then click the "Apply" button.

Once an order has been successfully placed and paid for, we are unable to apply a discount code.
This is because our systems are designed to process orders quickly and efficiently. Consequently, once you complete the checkout process, the order immediately enters the processing stage. At this point, the system locks in your purchase details—including the price—to ensure the smooth execution of the subsequent fulfillment process.

Please rest assured that, subject to the specific terms and conditions of the discount code, you may use it for a future order.

Only one discount code is valid, and it cannot be used in conjunction with other offers or discount codes.

Here are some steps and tips to help you troubleshoot the issue:

Double-check the code: Ensure you have entered the discount code correctly.

Review code details: Check the terms and conditions associated with the discount code. Some codes may have specific requirements, such as a minimum purchase amount or restrictions to specific product categories.

Cart items: Ensure the items in your cart meet the discount code's requirements. If the code applies only to specific products, confirm that those items are included in your cart.

Browser or device: Sometimes issues arise from cache or device settings. Try using a different browser or device to apply the code.

Expiration date: Confirm that the discount code is still valid. Expired codes will not be accepted.

Newsletter codes: If the discount code was sent via our newsletter, ensure you are using the same email address used to subscribe to the newsletter.

Remove previous codes: If you previously attempted to use a different promo code, make sure to remove it from the code field before entering the new one.

One-time use codes: If the code is a single-use code and you have already attempted to use it, it may no longer be valid.

We understand that shipping can be a major concern when placing an order online, which is why we have made it easy for you to find out about our delivery options and costs. You can find all of the information you need about shipping and delivery on our dedicated

We understand that the cost of shipping is a concern, and we would like to take this opportunity to explain in more detail why it can be expensive.

The cost of international shipping is determined by several factors, including the speed, tracking services and the distance it needs to travel from the UK.

Most customers want to receive their orders as soon as possible, which is why we use express shipping services. Customers also prefer shipping with a tracking service for several reasons.

A tracking number provides peace of mind as it allows customers to track the status of their shipment and know when to expect delivery. This can be especially important and is why we use this service to ensure it arrives safely.

We do everything we can to keep the cost of shipping as low as possible, as well as providing a high level of service for our customers.

Don't worry we will send your order delivered duty paid (DDP).

Delivery duty paid (DDP) is a service that we offer to ensure that your shopping experience with us is as stress-free as possible. It means that all taxes and import charges associated with your order will be organized and paid for by us. This means that you won't have to worry about any additional costs or fees when your order arrives at your doorstep.

We take pride in ensuring that your order is dispatched as quickly and efficiently as possible from our headquarters in England. We have been selling online and shipping internationally for over a decade, so you can trust that your order will be handled with care and expertise. Our team is dedicated to making your shopping experience as seamless and stress-free as possible, and we are always available to answer any questions you may have about your order. Thank you for choosing us as your preferred online retailer.

Did you create an account?

Yes, log into your account through the online store, and check the fulfilment status against your recent order. If the order has been fulfilled, click on the order information and you can find your tracking number.

No, as soon as your order has been fulfilled, you'll receive a shipping confirmation message, you will then be able to track your order through the tracking link.

When you place your order, our dedicated team will quickly and carefully process and pack your items to ensure they are on their way to you as soon as possible. We understand that you're excited to receive your new purchase, and we want to make sure you have it in your hands as soon as possible.

In most cases, we ship orders out the next working day (Monday to Friday) after the order has been placed. However, please note that during peak periods or due to unforeseen circumstances, shipping times may vary. If you have any questions or concerns about your order, please don't hesitate to reach out to us, and we'll be happy to assist you.

We apologize for any inconvenience. If you haven't received your order yet, here are a few things you can check:

• Delivery - Orders sent within the usually arrive within 1-2 working days after the shipping date. However, in some cases, it may take a bit longer. We ask our customers to kindly allow up to 10 working days as Royal Mail considers an item lost after this time. You can check Royal Mail's policy on lost items by following this link

• International standard airmail delivery - Orders shipped internationally may take 7-21 days to arrive, and there may be a delay at customs.

• Delivery address - Please double-check that the address you entered is correct.

• Check with your neighbours - If your order was delivered to the wrong address, please check with your neighbours to see if they have it.

• Deliveries to apartment blocks or offices - If the delivery address is located in an apartment block or office, please check with reception or neighbours or colleagues to see if they have received it.

Please let us know if you still haven't received your order after checking these things, and we'll be happy to assist you further.

We want you to be completely happy with your purchase and understand that sometimes things just don't work out. That's why we follow the UK Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 to protect you.

If you're not satisfied with your purchase for any reason within 90 days of receiving it, you can return your unused purchase by contacting our customer support team.

We do reserve the right to charge a handling fee from your refund if the value of the items has been reduced as a result of you handling the goods more than required. However, we want to assure you that you can handle the products in the same way as you would if you were evaluating them at a store.

We understand that returning an item can sometimes be a hassle, and we want to make the process as easy as possible for you. However, any return shipping fees are the responsibility of the customer. This means that you will need to cover the cost of shipping the item back to us.

While we understand the convenience of exchanges, our system is designed to ensure a faster resolution for our customers.

Instead of exchanging items, we encourage customers to return the item(s) for a refund. This allows you to swiftly repurchase the item or explore alternatives on our website.

We understand that you may be eager to get your refund as soon as possible, and we want to assure you that we are working hard to process your refund as quickly as possible. We ask that you please wait up to 21 days for the processing of your refund. However, in most cases, refunds are processed far more quickly than that.

We only offer refunds onto the original payment method used to make the order. This means that the refund will be credited to the same card, PayPal account or other payment method that you used when placing the order. Once the refund is processed, it may take an additional few days for the funds to be available in your account, depending on the bank or payment provider.

If you have any questions or concerns, please don't hesitate to reach out to our customer service team. They will be more than happy to assist you and provide you with an update on the status of your refund.

Will I get reimbursed for my original shipping costs?

We understand that you may have incurred shipping costs when placing your order and that you may have been expecting to be reimbursed for those costs. Unfortunately, for orders placed outside of the United Kingdom, any shipping fees for the initial order are not refundable.

We understand that you may be wondering about taxes and duties that were applied at checkout when you made your purchase, and whether those will be refunded when you return the item. Unfortunately, if you choose to return an item, we will only be able to refund you the purchase price of the item. Any taxes and duties applied at checkout are not refundable.